Frequently Asked Questions

We understand that this is a difficult time for you and your loved ones. Here are some questions that patients and families most commonly ask. If you cannot find the answer to your question here, please call us.

What will I need for my stay?
In addition to toiletries we encourage all of our patients to bring at least 1 week’s worth of  clothing. It is an important part of therapy to get you into your own clothes and functioning as you would at home or in your community.

What happens in my therapy sessions?
You will take an active part in therapy during 30 to 45 minute sessions throughout the day at least 5 days a week. Daily progress needs to be demonstrated and participation in therapy is a requirement.

Can my family stay with me?
We understand that family plays a crucial role in the recovery process. Depending on availability, some of our private rooms can accommodate one family member to stay overnight. Please speak with your case manager about an overnight guest.

How often will I see my Attending Physician ?
The difference between Emerald Hills and other facilities is the close relationship and the level of interaction with your physician. Our full time Nurse Practitioner sees patients 5 days a week and serves as clinical liaison between the attending physician and nursing staff, as well as between our clinical staff and you and your family.  Our doctors typically see patients once  a week and are on call 24 hours a day.

How will my regular doctors know what happens at Emerald Hilss ?
Your Attending Physician will dictate a discharge summary that will be sent to your primary doctors. In addition, our care navigators contact your primary care physician and notify them of your recovery process.

What is the discharge process?
Normally, the day before you leave arrangements will be finalized for; medication for one month, follow-ups with Primary Care Physicians (PCP), Medical Specialists and Outpatient Therapies. In addition, our care navigator will continue to follow your care one year from your discharge date from Emerald Hills. Please ask your care navigator any additional questions you have about the discharge procedures and care after your stay at Emerald Hills.

How do I get my medicine after I leave Emerald Hills?
Prescriptions will be written by your attending physician. You will take that prescription to your local pharmacy.

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